Refund policy

Return and Refund Policy

We want you to be happy with your La TATI Studio purchase. As our bags are handmade, every item is carefully inspected before it is shipped.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn and in its original condition and packaging. The item must not show signs of use, damage or alteration.

To request a return, please contact us at latatistudio@gmail.com before sending the item back. Please do not send an item back without contacting us first.

For a change-of-mind return, the customer is responsible for the cost of returning the item.

If the item is faulty, damaged, does not match the description, or we sent you the wrong item, please contact us. We will arrange or cover the reasonable return cost.

Personalised or customised items made specifically to the customer's requirements are not eligible for return unless they are faulty, damaged or incorrect.

Refunds

Once we receive and inspect the returned item, we will confirm whether the return has been accepted.

If approved, your refund will be issued to the original payment method.

For eligible change-of-mind cancellations, we will refund the cost of the standard delivery service. If you selected a more expensive delivery option, such as Express delivery, the additional cost will not be refunded.

Refunds will be processed within 14 days as required by applicable UK consumer law.

If an item is faulty, damaged, incorrect or not as described, your statutory consumer rights are not affected by this policy.

Cancellation

You may cancel your order before it has been dispatched by contacting us at latatistudio@gmail.com.

If your order has already been dispatched, please follow the returns procedure above.

Contact

For return or refund requests, please contact:

La TATI Studio
Email: latatistudio@gmail.com